Privacy Policy

This Privacy Policy describes how Lethalbits ("we", "us", or "our") collects, uses, and protects information you provide when you use the Lethalbits website, services, and SMS messaging program.

Information We Collect

We may collect the following information directly from you:

• Contact information — including your name, email address, and mobile phone number when you create an account, submit a contact form, or opt in to receive SMS messages.
• Account and service data — information related to projects, services, or appointments you have with Lethalbits.
• Technical data — standard server log information such as IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain Lethalbits services.
• Send transactional and service-related SMS messages, including project updates, service alerts, appointment reminders, and important account information.
• Respond to inquiries and provide customer support.
• Comply with legal obligations and enforce our Terms.

SMS Messaging & Mobile Information

If you opt in to receive SMS messages from Lethalbits, your phone number and consent record will be used solely to deliver the messages you requested and to support compliance with applicable telecommunications regulations.

Phone numbers and message metadata may be processed by service providers we use to operate our SMS program (for example, our messaging carrier and aggregator, Twilio). These providers are contractually limited to processing the data on our behalf and are not permitted to use it for their own marketing.

How to Opt Out

You can stop receiving SMS messages from Lethalbits at any time by replying STOP to any message. You can request help by replying HELP. You may also email [email protected] to be removed from the program.

Data Sharing

We do not sell personal information. We share information only with:

• Service providers acting on our behalf (such as hosting providers and our SMS carrier), bound by contractual confidentiality and use limitations.
• Authorities when required by law, subpoena, or to protect the rights, property, or safety of Lethalbits or others.

Data Retention

We retain personal information only for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records are retained as long as your consent is active and for a reasonable period afterward to demonstrate compliance.

Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may withdraw consent for SMS communications at any time. To exercise these rights, contact [email protected].

Security

We use reasonable technical and organizational measures to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is perfectly secure, but we work to apply industry-standard practices.

Children

Lethalbits services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective" date above will be revised when changes are made. Material changes will be communicated through reasonable means.

Contact

Questions about this Privacy Policy? Email [email protected].